Click on your issue or question below:
1. I did not receive
my Discovery Report in my email! What should I do?
The first thing to do is to enter your access code at www.discoveryreport.com and click on the "Send Code to Begin" button. If your Discovery Report is available, it will be displayed. If that does not work, then please email us and provide the following information (the more information we have the better):
We will do our best to respond within 1 business day. The main reasons for people not receiving their Discovery Report in email include email boxes that are full or email addresses that were misspelled. You can email us at this address:
Your Discovery Report should open in your internet browser if you enter your access code as described in question #1. If you happen to have saved your report as a PDF file, then you will need Adobe Acrobat Reader installed on your computer to read your Discovery Report. If you are not able to open and read your Discovery Report PDF file, please get the latest version of Adobe Acrobat Reader by clicking on the following link and following the installation instructions:
You can expect to see a warning message which is normal. It will say something like "Some files can harm your computer ..." That's ok. The file that it is downloading should have a name like "AdbeRdr60_DLM_enu.exe" and be downloading from the location "ardownload.adobe.com". If that is what you read, you can proceed without any concern.
If you are asked whether to "Open"
or "Save" the file, we suggest that you select "Open."
Selecting "Open" will cause the installation program to download and
begin installing automatically. You will see that the installation program
for Adobe Acrobat Reader is in progress. When it asks you what to do,
just click on the default options by selecting "Next" each time.
After the installation is complete, you should be able to open your Discovery
Some people have found that their
Discovery Report prints the graphics fine, but the text does not print out
correctly on their machine. To print it out correctly, first
open the Discovery Report. Next, click on "File", then click
then click on the "Advanced" button, then select the"Print as
Image" checkbox. After that, you can click on the "OK"
button, and then click on the next "OK" button. Your report
should print out fine. If you still have trouble, then email us.
Please email us with your name, your code, and your correct email address. Ideally, it would be good for you to email us from the email account you want us to send the report to. We will be happy to send out your report. You can expect a response within 1 business day.
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