TECHNICAL SUPPORT - F.A.Q. (Frequently Asked Questions)

Click on your issue or question below:

1. I did not receive my Discovery Report in my email ! What should I do?
2. I can't open my Discovery Report at all. What can I do?
3. My Discovery Report won't print out properly. What can I do?
4. I entered the wrong email address when I filled in my information. What can I do?
5. Where can I get a code for someone else to get a Discovery Report?
6. What other types of Discovery Reports are available?
7. I don't agree with my assessment results, how can I be sure my score is accurate?
8. How can I find out more information about using Discovery Reports as a tool in my workplace or at my church or at a school?
9. What extra tools or resources do you have?
10. My question is not listed. How can I contact a support person?

1. I did not receive my Discovery Report in my email ! What should I do?
Please email us and provide the following information (the more information we have the better):

Your name
Your access code if you still have it
Date you took the assessment online

We will do our best to respond within 1 business day. The main reasons for people not receiving their Discovery Report in email include email boxes that are full or email addresses that were misspelled. You can email us at this address:

Return to the top of this page

2. I can't open my Discovery Report at all, what should I do?

You will need Adobe Acrobat Reader installed on your computer to read your Discovery Report. If you are not able to open and read your Discovery Report file, please get the latest version of Adobe Acrobat Reader by clicking on the following link and following the installation instructions:

http://www.adobe.com/products/acrobat/readstep2.html

If you are not sure how to download and install this program, here are a couple of suggestions

You can expect to see a warning message which is normal. It will say something like "Some files can harm your computer ..." That's ok. The file that it is downloading should have a name like "AdbeRdr60_DLM_enu.exe" and be downloading from the location "ardownload.adobe.com". If that is what you read, you can proceed without any concern.

If you are asked whether to "Open" or "Save" the file, we suggest that you select "Open." Selecting "Open" will cause the installation program to download and begin installing automatically. You will see that the installation program for Adobe Acrobat Reader is in progress. When it asks you what to do, just click on the default options by selecting "Next" each time. After the installation is complete, you should be able to open your Discovery Report.

Return to the top of this page

3. My Discovery Report won't print out properly, what can I do?

Some people have found that their Discovery Report prints the graphics fine, but the text does not print out correctly on their machine. To print it out correctly, first open the Discovery Report. Next, click on "File", then click on "Print", then click on the "Advanced" button, then select the"Print as Image" checkbox. After that, you can click on the "OK" button, and then click on the next "OK" button. Your report should print out fine. If you still have trouble, then email us.

Return to the top of this page

4. I entered the wrong email address when I filled in my information. What can I do?

Please email us with your name, your code, and your correct email address. Ideally, it would be good for you to email us from the email account you want us to send the report to. We will be happy to send out your report. You can expect a response within 1 business day.

Return to the top of this page

5. Where can I get a code for someone else to get a Discovery Report?

Click on the "Store" link at the top of this page.

Return to the top of this page

6. What other types of Discovery Reports are available?
We have Discovery Reports for adults, teens and children.

Return to the top of this page

7. I don't agree with my assessment results, how can I be sure my score is accurate?
First of all, please be aware that your Discovery Report is not meant to label you. There may be aspects of your Discovery Report that you don't feel right about or don't agree with. That is o.k. This report is not meant to label you but to help you understand and DISCover yourself and enjoy the unique personality that you have! The assessment process has been statistically calculated to be approximately 85-90% accurate. We encourage you to read the Appendix section of your Discovery Report for more background on understanding your assessment scores. We also encourage you to consider your scores and think about whether they may be revealing aspects of your personality that you may not have been aware of. This is a learning process, and the Discovery Report is simply intended to help you Discover things about yourself. If you still have concerns, you can email us and we will be happy to hear from you.

Return to the top of this page

8. How can I find out more information about using Discovery Reports as a tool in my workplace or at my church or at a school?
As you would expect, people are using Discovery Reports for many reasons. We would be glad to talk to you about your application. Please email us, and we will be happy to hear from you.

Return to the top of this page

9. What extra tools or resources do you have?
There are a number of free extra features that are available with every Discovery Report.

Team graphs - graph 1 or more people on a composite graph for an at-a-glance view of each person's personality style
Relationship Feedback - a tool to help 2 people to learn about each other and how to improve the way they relate.
Career Interest Explorer - a tool to learn about career options based on personality style
Print 4-page mini report - this is the adult version of the Discovery Report in a concise 4-page format

10. My question is not listed. How can I contact a support person?
Please email us and provide the following information: Your first and last name (as typed on the assessment form), your code (if you still have it), and your question. We will do our best to respond within 1 business day.

Return to the top of this page