TECHNICAL
SUPPORT - F.A.Q.
(Frequently Asked Questions)
Click on your issue or question below:
1. I did not receive
my Discovery Report in my email ! What should I do?
2. I can't open my Discovery Report at all. What can I do?
3. My Discovery Report won't print out properly. What can I
do?
4. I entered the wrong email address when I filled in my information.
What can I do?
5. Where can I get a code for someone else to get a Discovery
Report?
6. What other types of Discovery Reports are available?
7. I don't agree with my assessment results, how can I be sure
my score is accurate?
8. How can I find out more information about using Discovery
Reports as a tool in my workplace or at my church or at a school?
9. My question is not listed. How can I contact a support person?
1.
I did not receive my Discovery Report in my email ! What should
I do?
Please email us and provide the following information:
Your first and last name (as typed on the assessment form) and your code (if
you still have it). We will do our best to respond within 1 business
day.
The main reasons for people not receiving their Discovery Report in email include
email boxes that are full or email addresses that were misspelled. If
you have a hotmail or MSN email account, the problem is usually related to
not having enough space in your email account which means that you will need
to clear out enough space to receive a 600kB file. Email support
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2. I can't open my Discovery Report at all, what should I do?
You will need Adobe Acrobat Reader installed on your computer to read your Discovery Report. If you are not able to open and read your Discovery Report file, please get the latest version of Adobe Acrobat Reader by clicking on the following link and following the installation instructions:
http://www.adobe.com/products/acrobat/readstep2.html
If you are not sure how to download and install this program, here are a couple
of suggestions
You can expect to see a warning message which is normal. It will say something like "Some files can harm your computer ..." That's ok. The file that it is downloading should have a name like "AdbeRdr60_DLM_enu.exe" and be downloading from the location "ardownload.adobe.com". If that is what you read, you can proceed without any concern.
If you are asked whether to "Open"
or "Save" the file, we suggest that you select "Open."
Selecting "Open" will cause the installation program to download and
begin installing automatically. You will see that the installation program
for Adobe Acrobat Reader is in progress. When it asks you what to do,
just click on the default options by selecting "Next" each time.
After the installation is complete, you should be able to open your Discovery
Report.
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3. My Discovery Report won't print out properly, what can I do?
Some people have found that their
Discovery Report prints the graphics fine, but the text does not print out
correctly on their machine. To print it out correctly, first
open the Discovery Report. Next, click on "File", then click
on "Print",
then click on the "Advanced" button, then select the"Print as
Image" checkbox. After that, you can click on the "OK"
button, and then click on the next "OK" button. Your report
should print out fine. If you still have trouble, then email us. Email support
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4. I entered the wrong email address when I filled in my information. What can I do?
Please email us
with your name, your code, and your correct email address. Ideally, it
would be good for you to email us from the email account you want us to send
the report to. We will be happy to send out your report. You can
expect a response within 1 business day. Email support
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5. Where can I get a code for someone else to get a Discovery Report?
Please visit this link for options
on buying more codes for our various versions of Discovery Reports:
http://www.discoveryreport.com/getcode.htm
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6.
What other types of Discovery Reports are available?
We have Discovery Reports for adult and children available now. We will
have a teen version available sometime by April. The versions of Discovery
Reports available are listed at this link:
http://www.discoveryreport.com/getcode.htm
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7.
I don't agree with my assessment results, how can I be sure my score is accurate?
First of all, please be aware that your Discovery Report is not meant to label
you. There may be aspects of your Discovery Report that you don't feel
right about. That's o.k. This report is not meant to label you
but to help you understand and DISCover yourself and enjoy the unique personality
that you have ! The assessment process has been statistically
calculated to be approximately 90-95% accurate. We encourage you
to read the Appendix section of your Discovery Report for more background
on understanding your assessment scores. We also encourage you to
consider your scores and think about whether they may be revealing aspects
of your personality that you may not have been aware of. This is
a learning process, and the Discovery Report is simply intended to help
you Discover things about yourself. If
you still have concerns, you can email us and we
will be happy to hear from you. Email support
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8.
How can I find out more information about using Discovery Reports as a tool
in my workplace or at my church or at a school?
As you would expect, people are using Discovery Reports for many reasons.
We would be glad to talk to you about your application. Please email
us,
and we will be happy to hear from you. Email support
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9.
My question is not listed. How can I contact a support person?
Please email us and provide the following information:
Your first and last name (as typed on the assessment form), your code (if you
still have it), and your question. We will do our best to respond within
1 business day. Email us at support@discoveryreport.com
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