If you have trouble resetting your password ... Sometimes a new password may not work due to the old password being saved and filled in automatically by your computer. If you use Chrome's password save feature or another password auto-fill feature, then you may need to remove the saved (old) password in order to use a new one. Otherwise, the autofill feature may overwrite any new password you enter and keep you locked out of this website. If you are using Chrome, you can right-click on the password field and select "Show all saved passwords" to access your saved passwords.